Privacy Policy

Online Privacy Notice

1. Introduction.

   1. Website Owner. IMAGINE PHARMA LLC ("IMAGINE") is the owner of this Website ("Website"). IMAGINE (“We”, “Us”, “Our”) can be contacted by mail at 1401 Forbes Avenue, Suite 312, Pittsburgh, Pennsylvania 15219, by phone at 412-391-5089, or by e-mail at info@imaginepharma.com. This online privacy notice discloses Our information practices for this Website, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared.  

   2. Website Visits. We collect certain information from Website visitors. This includes, but is not limited to, the home server domain name, e-mail address, type of computer and web browser, what pages visitor accessed, and limited information about search requests. This information is used to solve technical problems and to calculate overall usage statistics.

   3. Website Transactions. At times, We will need personal information regarding a customer or a prospect (“You”, “Your”, “User”). For example, to process an order or provide a subscription, We may need to know Your name, mailing address, e-mail address and credit card details. It is Our intent to inform You before We collects personal information, such as Your name and/or address on the Internet. If You tell us that You do not wish to have this information used as a basis for further contact with You, We will respect your wishes.

2. Personal Information That May Be Collected.

   1. Identifying Information. In order to make a purchase and/or access designated subscriber services and/or restricted areas within the Website, We will request You to provide certain personal identifying information, which may include name, postal address, e-mail address, telephone number, method of payment, and, if applicable, credit card number. We may request additional information necessary to establish and maintain Your account.

   2. Service Quality Monitoring. Some Website transactions may require You to telephone Us or for Us to call You. We will not contact You by telephone without Your prior consent, except to confirm an order placed online and/or to inform of the status of such order. You should be aware that it is Our practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.
      

   3. Information from Children. We do not collect or maintain information from users actually known to be under the age of 13, and no part of Our Website is structured to attract anyone under the age of 13.

   4. Links to Other Websites. Our Website may contain links to other websites. We are not responsible for the privacy practices or the content of those other  third-party websites.

3. Uses Made of the Information.

   1. Limited Uses Identified. Personal information collected by Us may be used for the following purposes: Statistical analysis of customer behavior, product development, content improvement, and customizing the content and layout of Our Website for internal company reviews.

   2. Marketing Uses. The information You provide to the Website may also be collected, used, analyzed and/or processed by Us, or selected third parties on Our behalf, for marketing and other business purposes. 

   3. Stored Information Uses. We store and retain the information provided by You and may be used to support customer interaction with the Website; to deliver customer purchases; and/or to contact customer again about other services and products. The information You provide will be stored only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to enforce the terms of this agreement, after which it will be securely deleted or anonymized, unless otherwise required by law.

4. Disclosure of the Information.

   1. Agents. We employ or engage other companies and individuals to perform business functions on Our behalf. These persons are provided with personal identifying information required to perform their functions but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

   2. Marketing Analysis by Third Parties. We reserve the right to disclose to third parties’ personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

   3. Disclosure to Governmental Authorities. We release personal identifying information when We believe release is appropriate to comply with law, or to protect the rights, property or safety of Our customers. We may also release such information in an exchange of information with other companies and/or organizations for the purposes of fraud protection and credit risk reduction.

5. Use of Computer Tracking Technologies.

   1. No Tracking of Personal Information. We automatically collect certain information when you visit our Website, including identifiers such as IP Address, internet or other electronic network activity information (such as pages viewed, item spent on pages, referring URLS) and device information such as browser type and operating system. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but, again, the statistics contain no personal information and cannot be used to gather such information.

   2. Use of Cookies. A cookie is a small amount of data that is sent to customer's browser from a Web server and is stored on the computer's hard drive. We use non-identifying cookies and similar technologies, including web beacons, pixels, tags and scripts to operate our Website to provide easier site navigation. Our Website can still be used if customer's browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from Your machine and are never tied to anything that could be used to identify You. You may manage and control cookies through Your browser settings.

   3. Use of Web Beacon Technologies. We may also use web beacon or other technologies to better tailor Our Website to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Website, a non-identifiable notice of that visit is generated which may be processed by Us or by Our suppliers. Web beacons usually work in conjunction with cookies. If You do not want cookie information to be associated with Your visits to these pages, You can set its browser to turn off cookies; however, web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

   4. Collection of Non-Identifiable Information. We may collect non-identifiable information from user visits to the Website in order to provide better customer service. Examples of such collecting include traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on the Website; Website and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." We and Our contractors may use this data to analyze trends and statistics.

   5. Collection of Personal Information. We collect personal identifying information from You during a transaction. We may extract some personally identifying information about that Your transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help Us understand trends and patterns. This information is not reviewed at an individual level.

6. Information Security.

   1. Commitment to Online Security. We intend to protect customer personal information and to maintain its quality. To achieve information security and quality, We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information.

   2. No Liability for Acts of Third Parties. We will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, We shall not be liable for unauthorized disclosure of personal information due to no fault of Us including, but not limited to, errors in transmission and unauthorized acts of Our staff and third parties.

7. Privacy Policy Changes and Opt-Out Rights.

   1. Changes to Privacy Policy. This privacy notice was last updated on January 6, 2025. We reserve the right to update this privacy policy statement at any time. A notice of such change will be posted on Our Website.

   2. Opt-Out Right. You have the right at any time to cease permitting personal information to be collected, used or disclosed by Us and/or by any third parties with whom We have shared and/or transferred such personal information. Right of cancellation may be exercised by contacting Us by certified postal mail. After processing the cancellation, We will delete Your personal information from Our data base. To make such a request, please write to: Imagine Pharma LLC, 1401 Forbes Avenue, Suite 312, Pittsburgh, PA 15219 ATTN: Privacy Officer

8.  Access Rights to Data and Data Retention; CA law.

   1. Your California Privacy Rights. California Civil Code Section 1798.83 permits customers of Ours who are California residents to request certain information regarding Our disclosure of personal information for direct marketing purposes. To make such a request, please write to: Imagine Pharma LLC, 1401 Forbes Avenue, Suite 312, Pittsburgh, PA 15219 ATTN: Privacy Officer. Within 30 days of receiving such a request, We will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve Our right not to respond to requests submitted other than to the address specified in this paragraph.

   2. Do Not Sell or Share. We do not sell or share personal information for monetary consideration. To the extent We engage in “sharing” as defined under California law, You may opt out by clicking the “Do not sell or share my personal information” link on our Website or enable the Global Privacy Control (GPC) signal in Your browser, which We honor. We will not discriminate against You for exercising Your right.

   3. Data Retention. We retain personal information only for as long as necessary to: fulfill the purposes described in this Policy; comply with legal obligations; resolve disputes and enforce agreements. We securely delete or anonymize personal information when it is no longer needed.

   4. CIPA. We do not use technologies designed to record the contents of your communications with our Website (such as keystrokes or text entered into forms or chat features), except where You voluntarily provide that information to Us in connection with requested services (for example, when submitting a form, or contacting Us). If You choose to communicate with us through available features (such as contact forms or messaging tools), We may collect and retain the information You provide in order to respond to Your inquiry and provide the requested services. We use analytics and similar technologies, including those provided by third-party service providers, to understand how users interact with our Website. These technologies generally collect information about usage patterns (such as pages viewed, links clicked, and session activity) and are not intended to capture the content of communications You enter into forms or messaging features.

9. Accountability.

   1. Terms of Use. If You chooses to purchase Our goods or services, or to subscribe to Our services, then Your action is hereby deemed acceptance of Our practices described in this policy statement. Any dispute over privacy is subject to the provisions of this notice and to Our Terms of Use (which can be read HERE) and Terms and Conditions Agreement (which can be read HERE).